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At Alpha Premium BD, we are committed to delivering your orders in a timely and secure manner. This Delivery Policy explains our delivery areas, timeline, and pricing structure so that you know exactly what to expect.
📦 1. Delivery Coverage
We currently deliver nationwide across Bangladesh, including:
- Inside Dhaka (home delivery by local courier)
- Outside Dhaka (courier delivery to your location)
⏰ 2. Delivery Timeframe
| Area | Estimated Delivery Time |
|---|---|
| Inside Dhaka | 1–3 business days |
| Outside Dhaka | 2–5 business days |
Note: Delivery times may vary based on product availability, delivery zone, or national holidays.
💰 3. Delivery Charges
We follow a base fee + per kg system:
| Location | Delivery Fee Structure |
|---|---|
| Inside Dhaka | ৳80 + ৳20 per additional kg |
| Outside Dhaka | ৳110 + ৳20 per additional kg |
- Weight is calculated based on actual or volumetric weight, whichever is higher.
- The exact delivery charge will be shown at checkout based on product weight.
🧾 4. Order Processing Time
- Orders are processed within 24 working hours after order confirmation.
- Orders confirmed after 6:00 PM may be processed the next business day.
🔐 5. Cash on Delivery (COD)
- Available for both inside and outside Dhaka.
- Please have the exact amount ready during delivery.
🚚 6. Our Delivery Partners
We deliver through reliable and professional courier services including:
- Pathao
- Steadfast
- Sundarban Courier
- SA Paribahan
- and other trusted partners depending on the delivery location
❗ 7. Possible Delays
Deliveries might be delayed due to:
- Extreme weather or natural calamities
- Political unrest, lockdowns, or strikes
- Courier-related issues in specific zones
If there’s a delay, our team will inform you promptly.
📞 8. Need Help?
If your order is delayed, damaged, or incorrect, contact us immediately:
- Email: support@alphapremiumbd.com
- Phone: +8801714984291
