Effective Date: [17 June 2025]
Website: https://alphapremiumbd.com

Alpha Premium, we prioritize your privacy and are committed to protecting your personal data in accordance with global data protection standards, including GDPR principles and the Bangladesh ICT Act.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

🔷 1. Information We Collect

We may collect and process the following categories of personal information:

🔹 Personally Identifiable Information:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Company Name (optional)

🔹 Transactional Information:

  • Payment method (bKash, Nagad, card, etc.)
  • Order details and delivery information

🔐 Note: Payment details are processed securely via third-party gateways like SSLCommerz. We do not store credit/debit card information.

🔹 Technical Information:

  • IP address
  • Device type & browser
  • Referral source and on-site activity
  • Cookies and usage logs

🔷 2. How We Use Your Information

We use your personal data to:

  • Process orders and deliver products or services
  • Send order updates, invoices, and notifications
  • Respond to inquiries and offer customer support
  • Improve our services, website, and marketing efforts
  • Comply with legal obligations (e.g. tax, fraud detection)

🔷 3. Data Protection & Security

We implement robust security measures to protect your personal data:

  • SSL-encrypted transactions (https)
  • Secured database and firewall protection
  • Access restriction to authorized personnel only
  • Routine malware and vulnerability scans

🔒 All payment transactions are handled by SSLCommerz, which is PCI-DSS compliant.

🔷 4. Sharing & Disclosure

We do not sell or share your personal data with third parties for marketing purposes.
Your data may be shared only when necessary, such as:

  • With courier/delivery partners to complete your shipment
  • With SSLCommerz/payment processors for secure transactions
  • If legally required by court order or government authority

🔷 5. Use of Cookies

Our site uses cookies to improve your browsing experience. Cookies help us:

  • Analyze website traffic
  • Remember your cart and preferences
  • Enhance performance and personalization

You can manage or disable cookies through your browser settings.

🔷 6. Data Retention

We retain your information:

  • As long as your account is active or order is in process
  • For legal, accounting, or tax reporting requirements
  • For improving user experience and re-marketing (unless opted out)

🔷 7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent for marketing communications
  • Request a copy of the data we hold about you
  • Lodge a complaint with the appropriate authority

To make such a request, email us at support@alphapremiumbd.com.

🔷 8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their policies individually.

🔷 9. Policy Updates

This policy may be updated periodically. All changes will be posted on this page with the “Last Updated” date. Continued use of our services implies your acceptance of any updates.

🔷 10. Contact Information

For any questions about this Privacy Policy, please contact us:

📧 Email: support@alphapremiumbd.com
📞 Phone: 01714984291
🌐 Website: https://alphapremiumbd.com