Alpha Premium , we are committed to delivering high-quality custom printing and design services to our valued customers. Since most of our products are custom-made and printed on demand, refunds and returns are subject to specific conditions outlined below.

🔷 1. Return Policy for Custom Printed Products

Our products are made according to customer-specific requirements (e.g., names, logos, custom texts, images). As a result, returns are not accepted in general unless there is a verified issue.

We accept reprints or replacements in the following cases:

  • The product delivered does not match the confirmed order
  • There are clear printing or manufacturing defects
  • The product was damaged during delivery

📌 Conditions for eligibility:

  • You must report the issue within 72 hours of receiving the product
  • You must share clear photo or video proof showing the defect or damage
  • Our team will verify and may offer a free reprint or partial credit on your next order

🔷 2. Damage During Courier Delivery

All products are securely packaged before shipment. However, if the product is damaged in transit, the following steps must be taken:

  • Inspect the parcel upon delivery. If you notice external damage, inform the delivery agent immediately
  • Take photos/videos of the damaged product, the packaging, and courier label
  • Report to us within 72 hours of delivery

Upon verification, we may:

  • Reprint and resend the product at no additional cost
  • Offer a discount or partial refund, depending on the extent of the damage

🔸 Note: We may advise you to raise a formal claim with the courier partner if the damage is extensive

🔷 3. Responsibility After Design Approval

Once the customer approves the final design, we proceed with printing as confirmed.

  • Alpha Premium BD will not be responsible for errors (text, alignment, color, image placement, etc.) after customer approval
  • It is the customer’s responsibility to review and verify all content before final confirmation

🔷 4. Refund Policy

Due to the nature of custom printing, refunds are limited and only applicable under the following conditions:

✅ Eligible for Refund:

  • Order is cancelled before printing/production begins
  • Alpha Premium BD is unable to fulfill or deliver the order
  • Duplicate payment or technical error during checkout

🚫 Not Eligible for Refund:

  • The product has already been printed or is in production
  • The customer approved the design but later changed their mind
  • Minor color variations due to screen vs. print differences

🔷 5. Refund Process

  • Refunds will be issued to the original payment method (SSLCommerz, bKash, Card, Nagad, etc.)
  • Refund processing may take 5–7 working days
  • You will receive a confirmation email once the refund is initiated

🔷 6. Partial/Advance Payments

For certain high-value or bulk orders, Alpha Premium BD may require up to 50% advance payment before production.

  • Remaining payment must be made before delivery or during handover
  • If the customer cancels the order after design approval, any advance payment is non-refundable due to design and processing costs

🔷 7. Courier Delays & Limitations

  • All orders are dispatched in a timely manner via reliable courier partners
  • Alpha Premium is not responsible for delays caused by the courier company
  • If your order is time-sensitive (e.g., for an event), please inform us during order placement
  • In case of courier delay, we may assist with tracking, but we cannot guarantee exact delivery times

🔷 8. Contact Us

If you have any issues with your order, feel free to contact our customer support team:

📧 Email: support@alphapremiumbd.com
📞 Phone: 01714984291
🌐 Website: https://alphapremiumbd.com